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Knowledgebase : General Web Hosting Questions
 


***Before proceeding to edit the hosts file it is recommended to backup and make a copy of the file to a different location on your computer just in case you need to revert the changes.*** The hosts file is a file that your operating system uses to map h...
This error message occurs when going to a folder in a web browser that is missing a "Main Page" or "Default Document" file such as "index.html" or you try to browsing a folder directly such as yourdomain/yourfolder. The error is as followed: ------------...
* Login to your Account Control Panel at https://hsp.cirrushosting.com/cp * SHARED HOSTING AND PLESK: * If you are on a Shared hosting Plan Click on the "Subscription" drop down box at the top of the screen and click on your subscription 1)Clic...
We have several support channels listed at https://www.cirrushosting.com/support-cirrus-tech.html [1]. Our response time for normal issues is a couple of hours at max, and for emergency cases, it's a matter of minutes. We truly believe that our business ...
1. Log into your Control Panel 2. Click on "Websites and Domains" tab 3. Click on the icon "FTP Access" 4. Click on the icon "Create Additional FTP Account". 5. Specify the FTP account name in the appropriate field. 6. Specify the Home directory by c...
To run a ASP or ASP.NET script via the Scheduled Tasks you will need to follow these steps: * First create a VB script with the following information: Call RunIt() Sub RunIt() 'Let the script to finish on an error. On Error Resume Next...
The Plesk domain or Subscription is showing as Suspended in your Domains section of your control panel and when you try to un-suspend you receive the following message: Warning: The domain is still suspended for the following reason: Domain is expired. ...
* On your iPhone go to "Settings" * Click on "Mail, Contacts, Calendars" * Click on "Add Account" * Click on "Other" * Click on "Add Mail Account" * Enter the following * Name: your name * Enter Description: a description to remember t...
You should use your FTP credential for this purpose, but if you change the FTP credential, web statistics access credential do not change. The original login and password specified upon the domain creation should always be used for accessing password-p...
Cirrus recommends using the sample code provided at http://formtoemail.com/. [1] While configuring the code, make sure the sender address -- defined at $my_email = "bob@yourdomain" -- is set to one of the email addresses created in your on your domain. ...
You can install Java Web application packages in the Web archive format (WAR). These Java applications are not distributed with Plesk, therefore you should obtain them separately. To install a Java Web application follow these steps: Plesk9 1. From your ...
YES. If you are already our client and if you are in need of the following upgrades: 1. From Bulk / Reseller Hosting to a Virtual Private Server (VPS Hosting) 2. From Bulk / Reseller Hosting to a Dedicated Server 3. From a VPS to a Dedicated Ser...
1. Log into (https://hsp.cirrushosting.com/cp/) 2. Type your email address 3. Click the Forgot your Password? link and follow there from.
Yes, of course you can. In your Control Panel, on the top, click on system tab, when the new screen is loaded, Check the following for your Version of Plesk: Plesk9 - In the middle of page you will see a section with the following heading: -Domain (your...
1) Login to your control panel for your domain * For Shared Hosting and Bulk hosting Plans login at https://hsp.cirrushosting.com/cp [1] * For VPS, Dedicated Servers, or VM's with Plesk login to your Plesk interface at https://yourIP:8443 [2] o...
Yes you can if that server is connected to the internet and has a Static IP. If you log into your CP and go to the "DNS Settings" of your domain, you can try updating your MX records and redirect the mail server IP to yours. 1. Log ...
1. First, you need to choose a hosting package which gives you the option of having a dedicated IP assigned to your domain. So either a business or corporate linux web hosting package or Windows web hosting package with an upgrade for a dedicated IP would...
Yes, we do have backup of all data, but keeping backups of configurations is not always possible. However, the back-ups that Cirrus Tech takes are taken and used for the purpose of protecting clients' configurations and data, if and when we at Cirrus Tech...
To set file permissions you can go to "file manager" within your panel, and locate the file whose permissions you are trying to change. In front of the file, on the right side, click on the lock icon(for Windows) or the permissions link in the "Permission...
You need to change the permissions on the directory in question by running the following in the linux shell: chown user:group /var/www/vhosts/domain.com/httpdocs/xyzDirectory -R Where user:group is extracted from within the file manager inside the Ple...
Web_users directory permissions can not be set by the file manager, it is a restriction by design. You need to FTP to your site using the web user, credentials and then using FTP commands set proper permissions.
To change the name of your domain on a Shared Hosting Plan you will need to do the following: 1) Backup any files or data that you would like to keep to your local computer. 2) You will need to place a termination request for your current subscription b...
You can configure Plesk to erase the log files after a period of time, for this you have to enable the "Log Rotation" through the "Logs" of your control panel. 1) From your Control Panel click on the "Websites & Domains" tab for your domain 2) Then...
1. Log into your "Account Control Panel". 2. Under the "Account" tab click on the icon "Subscriptions". 3. Click on the Subscription in question. 4. On this page, you can view the expiration date for the subscription, as well as the Renewal order gener...
For Linux Hosting: ----------------------------------- * Login to your control panel for your domain * Click on the "Websites & Domains tab * Click on "Schedule Tasks" under the "Advanced Operations" section * Select the system user account...
To back up a domain (web site) in Plesk 9: 1. Log in to your control panel for your domain 2. Click "Backup Manager" in the "Files" section 3. Click "Back Up" in the Tools group. 4. Specify the backup file name in the Backup file name field and add...
1) Click on "Tools", then "Account Settings", then "Account Actions", and click on "Add Mail Account". 2) Enter your Display name 3) Enter your email address (Your full email address is required such as email@yourdomain.tdl) 4) Enter your Password 5) Clic...
Getting listed in search engines requires an extensive knowledge and it is not an easy one time task. There are so many Search Engine Optimization companies who specialize in this matter. You can start to learn how to submit your site into the search en...
FOR CONNECTING WITH IMAP: * Open Apple Mail. * Click Mail, and select Preferences. * Click the plus sign (+) at the bottom to add a new account and choose "Add other mail account". * Set Account Type as IMAP and fill out the following fields: ...
To change the Administrative, Billing, and/or Technical contact: 1) Login to your Control Panel 2) On the "Account" tab click on "Account Contacts" 3) Click on the "Edit" button 4) From here you can change the Administrative Contact, Billing Cont...
As the Shared Hosting Plans allow you to host multiple domains under the same subscription the domains other then the domain listed as your subscription name are known as a secondary or add-on domain. Because of this you will need to manually add the d...
- The SMTP hostname should be set as mail.domain.com (replace domain.com with your hosted domain with Cirrus). - The sender email address must be an existing email account you created under your domain. (Error "551 Sender address is not valid for y...
YES. For more details and on how to sign up please visit: https://www.cirrushosting.com/canada/affiliate-marketing.html
You can create a file in your website root folder (/httpdocs) named ".htaccess" and copy and paste the following in it: php_flag register_globals off
Please perform the followings to open a trouble ticket. 1. Login to your control panel 2. Click on the "Help and Support" tab 3. Select "Trouble Tickets" 4. Click on "Submit a Ticket" To follow-up with tickets that have already been opened, simply look ...
In the control panel for your domain follow these steps: Plesk 9: * Click on the group name of "Statistics" to open a menu. * Click on "Summary Report". * On the new screen click on the drop down box that says "Summary Report" and change it...
For Plesk 9: 1. Login to your control panel for your domain. 2. Under "Files" category, click on "Virtual Directories". 3. Click on "Directory Properties". 4. In the middle of the page you see the "Document" category. 5. Now you can change the D...
After logging in to your control panel with Firefox you may see a white(blank) screen instead of your web hosting control panel. To correct the issue: 1) Click on the "Shield" icon next to the URL bar 2) Click on the "down arrow" next to "Keep Blockin...
This can be performed either with a ASP script or a PHP Script by following these steps: --- 1. First you need to add your secondary domains as domain aliases of the main domain you have purchased the shared hosting package under. we call it maindoma...
When visitors coming to your site request pages that the web server cannot find, the web server generates and displays a standard HTML page with an error message. The standard error messages may inform of problems, but they do not usually say how ...
1. Log into your "Control Panel". 2. Under the "My Account" tab click on the icon "Subscriptions". 3. Click on the Subscription that you wish to cancel (terminate). 4. On this page, you can view the expiration date ...
If you are trying to create a form on your website to collect some information from your visitors and send the results to an email, you might want to consider using aspemail sample code or its objects in your ASP or ASP.Net code. Free features of a...
To get the SSI or Include function to work in linux , make sure you use the below format and point to a file in relative path from your web root folder (meaning if you want to include xyz.html, and the file resides in /includes folder relative to your...
1. Log into your control panel . 2. Under the tab "My Acount", click on the icon "Subscriptions". 3. Click on "Buy another Hosting Plan". 4. In the new page that comes up choose the opt...
To make the streaming functional, we would require certain information that you need to provide us with (such as: size, format, how many people will be viewing it in a given time, etc.)
You need to go to "Add site" - for "Site Label" you can choose anything, "Host Address" is domain.com; for "User ID" and "Password" use your login name and password. "Login type" should be "Normal". Then set your default remote directory to "/httpdocs" (...
Our uptime has been 99.95 in the past 7 years. However, if there is a server downtime there will be no refund because it is hard to determine the cost incurred by customers, and tracking each customer for the business lost would be an impossible missi...
“.htaccess” file only functions on Linux shared hosting plans.
Connections strings can be defined in so many different ways depending on the language you have your code in or the method you want to us. Cirrus recommends to use the instructions advised by http://www.connectionstrings.com/. The site has a complete l...
1) Log in to your control panel 2) Click on "All My Domains" 3) Click on the Domain in question 4) Click on the "Name Servers" tab 5) Click on "Edit" 6) Check the circle nest to "Use Custom Name Servers" 7) Ty...
Start WS_FTP and click on "Open a Remote connection" On the next screen, select "Create site" For "Site Name" - choose something you will remember. In the next screen, "Connection Type" is already selected, if not, select "FTP" as "Connection ...
Plesk 9 Users - Log in to your Control Panel - Click on the "Web Statistics" icon in the "Statistics" group which will open in a new window OR - by entering the following URL into your browser: http://yourDomain.com/p...
To set file permissions you can go to "file manager" within your panel, and locate the file whose permissions you are trying to change. In front of the file, on the right side, click on the lock icon(for Windows) or  the permissions lin...
After uploading your web pages, you can preview your website by clicking the "Site Preview" icon in your Control Panel.
Cirrus name servers are as below: ns7.cirrushosting.com - 208.69.58.37 ns14.cirrushosting.com - 208.69.58.36
No, the technical support is absolutely FREE of charge.
You can register as many domains as you want and point all of them to a hosting plan. If the domain name is going to be used for a whole new website, then you need to purchase a new hosting plan for it.
Yes we do, but as long as the documentation of the application is submitted to our support team and is approved. Please note that if the application takes more than 5% of the total server resources, we will have to negotiate the terms with the customer.
When you sign up for a new service it usually takes 24 to 48 hours before the domain gets activated. Although your hosting service gets setup right away after signing up, it still takes a while before a domain name routing to our servers is complete. Dur...
You can see details of an error code generated by your application by turning off the friendly error message option in the browser as follows: 1. In Internet Explorer 5.x, 6.x and 7.x, on the Tools menu, click "Internet Options". 2....
1. Download and install MySQL gui tools from http://dev.mysql.com/downloads/gui-tools/5.0.html 2. Run MySQL administrator application from the installed MySQL gui tools. 3. Connect to your MySQL db created, using your domain.com or IP assi...
1. Login to your control panel 2. Click on the system tab, on the top menu 3. On the left panel, click on Select Another System(Subscription) 4. On the main frame you will see all your domains and Hosting plans listed 5. Click on the domain that y...
To view your traffic reports you can access the Web Statistics feature available on all the shared hosting plans or VPS/Dedicated servers with the Plesk Control Panel by clicking on the "Web Statistics" icon in your control panel or by enterin...
You need to give your access file the write permission if your web application is trying to write data on it. To set file permissions you can go to "File manager" within your panel, and locate the file whose permissions you are trying to ch...
The form errors can be caused by so many errors, both in server side configuration or the code itself, The following document can be a good starting document: http://support.microsoft.com/kb/173741
Please follow with the instruction below to change your email address in the Cirrus control panel: - Login to Cirrus control panel with your current email address which exists in your account - Select "Personal Profile" from the left pan...
You can change your domain contact info from within your control panel as following: 1) Login to your control panel at https://hsp.cirrushosting.com/cp 2) Select "All My Domains" from the left pane 3) Select your domain 4) Select "Con...
1) Log in to your control panel at "https://hsp.cirrushosting.com/cp" 2) Click on the "Account" tab 3) Click on the "Personal Profile" button 4) Click on the "Edit" button 5) Enter your new password and click "update"
1. Login to your Control Panel at “https://hsp.cirrushosting.com/cp” 2. Click on "System" tab 3. Select "All My Domains" from the “Domain Management” menu on the left pane 4. Click on your domain in question 5. Select the &...
You can create a 301 redirect by using the following: On a Windows environment: ASP Redirect Method Create a .asp page with the following code and name it index.asp: On a Linux Environment: .htaccess Method Create a .htaccess file and uploaded it to the...
One of the most probable reasons to get 403 errors is when the permissions on the httpdocs folder of the problematic domain is not set properly. Verify the permissions are set to 755 for /var/www/vhosts/domain.com/httpdocs.
To view detailed information on the PHP version your domain is using you will need to create a file named phpinfo.php with the following information: Then save this file and upload it to your website. Next, browse the file in your web browser such as at ...
1) Login to your Control Panel 2) On the "Account" tab click on "Personal Profile" 3) Click on the "Edit" button 4) From here you can change your contact information(Name, email address, and password) 5) Then press "Update" to save changes If you are c...
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