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Knowledgebase : VPS, VM, Cloud, and Dedicated Servers


On a new installation of Plesk and creating your first domain you may not be able to enable the "FastCGI application" and "Apache module" modes for PHP as they are missing in the "PHP support" "run as" drop down menu on the "Hosting Settings" page for you...
Option 1: Through the Plesk interface: 1) Login to Plesk 2) Click on the "Tools & Utilities"(Plesk 10.0.x to 10.3.x) link or "Tools & Settings"(Plesk 10.4.x and Plesk 11.x) section 3) Click on "Updates" (Plesk 10.0x to Plesk 10.4x) or "Updates and Upgrade...
Please follow these procedures: - Log into your Windows VPS , using Remote Desktop - Click the "Server Manager" icon on the task bar - Select "Manage" > Choose "Local Users & Groups" - Go to users > find administrator on the right hand pane > right cl...
1. Install CloudFlare APS Package to Plesk a. Login to Plesk then click on "Tools and Settings" button. b. Under "Applications & Databases" click on "Application Vault" button c. Click "My Apps" tab d. Click "Add App" and go to "Select and ...
It is an additional package which can be purchased by VPS or Dedicated Server clients who use Plesk to manage their domains and accounts. This package adds on many features which allow you to manage certain features such as MSSQL, and MySQL. SpamAssassin ...
php51 php51-mysql php51-mysqli php-dba php5-ioncube-php52 php51-dom php51-pdo_mysql php-common php-bcmath php51-sqlite phpWiki phpBB php51-sockets php php-mysql php-imap phpMyFamily php-pgsql phpDig phpAds phpmyvis...
1. assign the following permissions for IUSR_machine_name (replace machine name with you computer name) user on sqladmin vhost residing in inetpub/vhosts/webmail:    a. read , read and execute, list folder content 2. Reconfigure webmail website in IIS b...
The Plesk domain or Subscription is showing as Suspended in your Domains section of your control panel and when you try to un-suspend you receive the following message: Warning: The domain is still suspended for the following reason: Domain is expired. ...
To login to the Parallels Power Panel tool (PPP), simply type https ://(VPS IP):4643 into the browser. For Linux based VPS your user name would be "root" and you need to use your root password, for Windows based VPS your user name would be “administrator”...
YES. If you are already our client and if you are in need of the following upgrades: 1. From Bulk / Reseller Hosting to a Virtual Private Server (VPS Hosting) 2. From Bulk / Reseller Hosting to a Dedicated Server 3. From a VPS to a Dedicated Ser...
In order to provide our clients with IPs, we are obligated to justify IP usage to the American Registry for Internet Numbers (ARIN), the organization that manages allocation of IPs in North America. Without providing valid justification for IPs to ARIN,...
1) Login to your control panel for your domain * For Shared Hosting and Bulk hosting Plans login at https://hsp.cirrushosting.com/cp [1] * For VPS, Dedicated Servers, or VM's with Plesk login to your Plesk interface at https://yourIP:8443 [2] o...
To fix this, edit the system32/inetsrv/MetaBase.xml and adjusted the "AspMaxRequestEntityAllowed" value to "1073741824"
If you would like to upgrade your VPS hosting plan, you can simply request the upgrade through your Account Control Panel in the "Account" tab > Change Hosting Plan: https://hsp.cirrushosting.com/cp/ [1] Once we receive your upgrade order and payment, w...
At Cirrus Tech, the initial install of your operating system and supported applications, such as the Plesk Control Panel, Virtuozzo container, and Databases, is included in the set-up fee (waived if you subscribe to a 3 month subscription or above). I...
How do I correct the Heartbleed exploit with OpenSSL 1.0.1? The HeartBleed exploit for OpenSSL only affects version 1.0.1 - 1.0.1f and 1.0.2-beta1 not patched before April 7 2014. For OpenSSL 1.0.1 the OS vendors have released official patches for thi...
Yes, we do have backup of all data, but keeping backups of configurations is not always possible. However, the back-ups that Cirrus Tech takes are taken and used for the purpose of protecting clients' configurations and data, if and when we at Cirrus Tech...
The VPN is available on all our VPSes; if you are willing to have the featured enabled on your VPS, please contact our support and inform them.
In most cases you are unable to download files because the security settings are set high by default for Windows Server environments. To correct the issue you will need to lower the security settings o you can download files: * Login with RDP * Open ...
Issue the command "cat /proc/user_beancounters" at your shell. Look for the row "privvmpages". privvmpages privvmpages is rated in pages, each is 4k segments (4096 bytes). In this case, the VPS has allocated 131072*4096/(10...
Dedicated server clients that require access to their bandwidth usage reports must submit a request to our Sales department through your Account Control Panel: https://hsp.cirrushosting.com/cp/ > click on the "Help & Support" tab > click on "Trouble Tic...
On VPSes, there are two ways for you to manage your virtual server : 1- Using Plesk , which is an application specifically designed to manage different windows components, and to enable you to configure websites easily How to connect to i...
1. assign the following permissions for IUSR_machine_name (replace machine name with you computer name) user on sqladmin vhost residing in inetpub\vhosts\sqladmin:    a. read , read and execute, list folder content 2. Reconfigure sqladmin websit...
- Log into your Control Panel at https://hsp.cirrushosting.com/cp - Under the "System" tab, click on the "Server info" icon - Click "Stop Server", and wait for at least five minutes. - Click "Start Server" ***...
The time and date in VPSes are inherited from the main server they are being hosted on, but you can adjust your time zone as described below: Login into your VPS using SSH Change to the directory /usr/share/zoneinfo. There you will find a list of tim...
You have to do a complete VPS or user/directory backup "Manually" from within the panel. The procedure is very simple: * Log into your Control Panel (https://hsp.cirrushosting.com/cp/) * Choose the "Backup and Restore&quo...
You can use the command "chown [OPTION]... [OWNER][:[GROUP]] FILE..." to change the ownership of files and folders. here are some examples: To change the ownership of the folder "/XY" to group "Y" and user "X&q...
* Install the rpmforge package using the command below (Without #): #rpm -Uvh http://ftp .belnet.be/packages/dries.ulyssis.org/fedora/fc4/i386/RPMS.dries/rpmforge-release-0.2-2.2.fc4.rf.i386.rpm * define repository configuration files as below: ...
* Log in to your Account Control Panel at https://hsp.cirrushosting.com/cp [1] * Click on the "drop down" menu for "Subscription" at the top of the screen and click on your VPS/VM subscription * Click on the "Login" link for the "Parallels Power P...
If you would like to upgrade your Dedicated Server’s hardware, such as RAM, you can simply request the upgrade through your account control panel in the upgrade center > Change Hosting Plan: https://hsp.cirrushosting.com/cp/ Once we receive...
You can use Microsoft Remote Desktop client. This application is shipped with WINDOWS XP and newer. It can be accessed through: Start > All Programs > Accessories > Communications > Remote Desktop Connection. or for Windows Vista/7: Sta...
First try to login to your virtuozzo power panel (VZPP) through one of your IPs: https://yourip:8443 Username: root Password: yourrootpassword Click on Virtuozzo Click on the Maintenance Icon and then click on "Repair Mode". Repair mode is de...
- To login to your control panel go to: https://hsp.cirrushosting.com/cp/ , use the email address and password that you specified during the account setup with Cirrus Tech.   - This control panel allows you to add/remove subscriptions; review your billi...
You will have to have a VPS Plan II and higher to be able to use Tomcat.
- Connect to your VPS or Dedicated Server, using SSH and your current Root Password. - Issue the command ""passwd"
1) Connect to your VPS/Dedicated Server through Remote Desktop (RDP) 2) Install .NET Framework 3.5 on the vps     a) Download .Net Framework 3.5 to the desktop of your VPS/Dedicated server from:         http://www.microsoft.com/downloads/details.aspx?F...
* Login to your WindowsVM or VPS with Remote Desktop * Then access the "Properties" for your network interface * For Windows 2003: * Click on "Start">"Control Panel">"Network connections">then click on "Local Area Connection" * Click on "Pr...
No there isn't. You can access your VPS from any part of the world, provided that you have access to reliable internet service.
1. Login to Plesk control panel by typing https://IP Address:8443 into your browser 2. The firewall path in Plesk control panel is : a. Server >> IP Address > Firewall 3. By default the firewall is disabled, you can enable it through this ...
This is a very wide question. But we will try to provide you with some answers. Enable Firewall and leave some necessary ports open: TCP 3389 for Remote Desktop, and TCP 8443 for Plesk . Alternatively, you could enable Firewall through Plesk ; so the n...
Yes, it does. You just need to activate it through Plesk, or the shell of your VPS.
Dedicated Server  - More Reliable  - Whole Hardware is dedicated to You  - No Expansion need for the long term  - 70-100 domains  VPS  - Not as Reliable (As domains increase Reliabil...
This message means that some of the previously connected remote desktop sessions have been left open, or the user has not logged out. You will need to connect from the original location that the connection was opened from to log out correctly or you wil...
The anti-virus is applied to the Hardware Node on your VPS server, so you don't need to activate it manually.
Yes it is. http://support.cirrushosting.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=305
To backup a Linux VPS, run this command inside the VPS shell: /usr/local/psa/bin/pleskbackup all Please note that you need to login to your VPS using SSH or Putty, and then enter the command in there. Do not go into your Plesk.
The VPS Plan I does not have adequate RAM to run MSSQL and Plesk simultaneously. Hence you might experience issues with your memory, as you have in this case. It might be necessary for you to buy another 128MB extra RAM or upgrade to a higher plan.
Connect to the VPS or Dedicated server via Remote Desktop >> Click on Start button >> Administrative tools >> Terminal service configuration >> Server settings >> Set "Restrict each user to one session" to Yes. Please be advised that all members of “...
Yes, the domain is just a host name. There is no problem with putting in a dummy domain name.
It depends on which VPS Plan you are inquiring about. To provide our VPS clients with the ultimate in resources we keep the number of clients per Node to a maximum of 10. Again it could be much less than that given the specific Node and the existing pla...
No, each and every VPS uses the pagefile residing on the node – i.e. the whole memory which can be allocated by the VPSs can be taken from the physical memory installed on the node and virtual memory allocated from pagefile on the host Operating S...
Yes we do. However since Tomcat requires a certain amount of resources, you have to purchase a VPS plan III or higher plan and make sure that you do purchase Plesk with "Power Pack " which enables Tomcat support.
1) Connect to your VPS through Remote Desktop (RDP) 2) Install .NET Framework 2.0 on the vps (If you selected this when you ordered your VPS you can skip this step) a) Download .Net Framework 2.0 to the desktop of your VPS 32bit(x86) version...
Sometimes it's necessary to emulate existence of paging file inside containers, for example some application requires presence of paging file. The following command creates corresponding value in container's registry which allows to emulate existence ...
By default the Windows VPS plans DO NOT come with the MS SQL installed as many of the clients don't require MS SQL on the server. You can install MS SQL Express for free on your own, or request the installation of MS SQL by our technicians for ...
VPSes give you the same type of functionalities that you expect to get from a dedicated server. The difference is that you can not expect to run heavy applications / websites on them. You will have root/administrator access and you can basically customiz...
You need to follow the instructions as below: 1. Login into your VPS or Server using RDP 2. Stop IIS (Internet Information Services) Default Website 3. Create your domain in Plesk 4. In IIS right click on the site you created in Plesk go to p...
Dedicated server billing starts when the server is delivered.
Yes; even though VPS services share one hardware, it is possible to add additional RAM to each of the VPSes at any time and there would be no need to set them up from scratch and it can be done Instantaneously.
VPS packages provide you with greater flexibility, but not necessarily higher performance. You are in an isolated environment and everything is dedicated to you on VPS.
On our Windows VPS Node there are no more than 10 Clients.
If you are subscribed to a non-managed VPS or Dedicated Server; and if you require frequent administrative assistance, as you might know server administration is out of the scope of our support. If your requirements are limited to basic web hosting, em...
The ShellShock exploit, also known as CVE-2014-6271 and CVE-2014-7169, can potentially allow an attacker to override or bypass environment restrictions to execute shell commands. The ShellShock exploit effects all versions of Bash not updated after Septem...
You can find information about your new server or VPS by logging into your Account control panel: https://hsp.cirrushosting.com/cp/ On the top of your Account control panel, you will see a Tab menu. You can find more information about your VPS / Dedica...
To change the Hostname of your VPS the domain needs to be first added to your domain list in the "All My Domains" section of your control panel. Please follow these steps: Adding the domain name to the "All My Domains" section: 1) Login to your Account C...
To solve this problem you will need to Purchase more backup number resources. 1) Log in to your Control panel at https://hsp.cirrushosting.com/cp. 2) Click on the "Account" tab at the top of the screen. 3) Next click on "Buy Resources" 4) From here yo...
Please check your firewall settings and make sure the following ports are open: 22 Secure Shell, SSH 23 Telnet 80 http 443 https 161 SNMP 3668 Virtual Media Server 5900 Console Redirection 5901 Console Redirection Once you have made ...
Sometimes, a Windows server does not respond to RDP connection. i.e. Bad Firewall Settings. In these situation, you should be able to to login through the console to perform troubleshooting: * Login to your control panel at https://hsp.cirrushostin...
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